This policy explains information handling on the SCloudWeb website and during service inquiries through its contact channels. The console, payment platforms and messaging services may provide separate privacy notices.
01Information that may be processed
- Inquiry and support information: contact details, requirements, deployment regions, order identifiers and issue descriptions you provide.
- Access and security information: the hosting environment may log IP addresses, timestamps, request paths, browser information and errors, depending on deployment settings.
- Purchase information: account, billing and transaction details submitted to the console or payment platform are handled under their notices. This marketing website has no payment-information collection form.
02Purposes and scope
Necessary information supports inquiries, configuration recommendations, delivery coordination, support, security and applicable obligations. Processing is based on service provision, valid authorization or another applicable legal basis and is limited to relevant purposes.
03Sharing and external services
Information necessary to fulfill a requested service may be shared with relevant cloud, data-center, payment or support providers. Legally required disclosures and security-related sharing are limited to what is necessary. Independent processing by external sites follows their own policies.
04Retention, security and cross-region processing
Retention is limited to service purposes, business records and applicable legal requirements, followed by deletion or appropriate anonymization when no longer needed. Reasonable safeguards reflect the nature of the information. Global resources and external services may involve cross-region processing; confirm deployment and recipient arrangements when ordering or inquiring.
05Privacy requests
Use the site contact channel to request access, correction, deletion or other applicable rights. Identity and request scope may be verified. Requests are handled within applicable time limits, with explanations for information still needed for legal, accounting, dispute or service obligations.
06Cookies and similar technologies
The current marketing website does not actively set cookies, localStorage or sessionStorage and has no embedded third-party advertising or analytics scripts. Cookie use on the console and external services may differ; review the Cookies Policy and their notices.
07Contact and policy updates
Describe privacy questions or requests through the site contact channel. Do not send passwords, private keys, full card numbers or unrelated sensitive information in ordinary messages. Updates are published here, with material processing changes explained or notified as required.
Policy questions and requests
Use the existing contact channels to describe the service, order or request so we can arrange follow-up.